This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.realworld-group.com/

By providing us with your data, you warrant to us that you are over 13 years of age.

Real World Group is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

Contact Details

Our full details are: Real World Group

Full name of legal entity: Real World Group

Juliette Alban-Metcalfe Data Protection Officer

Email address: info@realworld-group.com

Postal address: 5 Albion Place, Leeds, United Kingdom, LS1 6JL

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at; info@realworld-group.com

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

  • Technical Data that includes data about your use of our website and online services such as your IP address , details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to benefit from our thought leadership and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

  • Sensitive Data

    We need to collect the following sensitive data about you in order to deliver the some of our services.

    We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

    Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to services to you). If you don’t provide us with the requested data, we may have to cancel a service you have ordered but if we do, we will notify you at the time.

    We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at; info@realworld-group.com

    In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

    We may process your personal data without your knowledge or consent where this is required or permitted by law.

    We do not carry out automated decision making or any type of automated profiling.

    We may collect data about you by you providing the data directly to us (for example by filling in forms or by sending us emails. We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.

    We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

    We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

    Privacy & Information Gathering

    Real World Group Ltd will never sell, share or make available, any information from any of our customers, respondents or site visitors at any time. No information gathered by us through online surveys (including 360-degree feedback) will be accessible by anyone other than the customer and Real World Group Ltd.

    All information gathered by customers is regarded as their own, and is only used for research purposes where an individual completing a questionnaire has responded to a standard question asking whether this is acceptable. When data are included in research, the data are fully anonymised in advance so that no individuals can be identified.

    All confidential information gathered is stored in a secure environment. Real World Group Ltd only collects as much data as is required to make your experience effective. We retain individuals’ 360-degree feedback reports for a maximum of 3 years in order to make them accessible should the individual wish to review or download their report again up to this time. After this they are deleted from our server. Only anonymised data that has been permitted for use in research is stored after this period.

    Information regarding 360-degree feedback completion

    Data collected via the use of our diagnostic products, such as online 360 questionnaires and surveys, is held by the providers of our respective diagnostic and survey platforms, who maintain security and access controls as are appropriate for data privacy and confidentiality.

    Data held in the 360 system is accessed through the Participant’s/User’s email address. It is the individual’s responsibility to supply an appropriate email address and protect the security of their site password.

    As described above, we sometimes collect questionnaire and survey data for our own internal research purposes. We guarantee that any information we collect is used in a confidential and anonymous manner; we allow users to opt out of their data being used in this manner.

    Real World Group 360-degree feedback Reviewer Privacy Details

    As someone completing another person’s 360-degree feedback (a “reviewer”), every attempt is made to protect your anonymity in the ratings that you provide to the “target manager” (the person you are providing feedback for).

    In this regard:

    Your name is not included in the final report

    Your name is never linked to the ratings that you provide

    The target manager knows no more than the fact that you have or have not completed the questionnaire

    In order to disguise the ratings you have given, your ratings are combined with those of at least one other person before a bar is displayed in a graph (the only exception to this is in the case of the “Manager” or equivalent category)

    Your comments are combined with all other reviewers, and are not linked to your respondent category (e.g. “Direct Report”, “Peer”, etc).

    An explanation of the ‘range’ indicator

    Some of our reports display the ‘range’ of ratings provided by reviewers within the same category (i.e. the minimum and maximum rating provided for a particular item). In order to protect reviewers’ confidentiality, a range bar does not appear where fewer than 3 people have provided a response.

    In instances where everyone in the same category has responded with the same rating, this is shown by the range indicator. For example, if everyone listed in the “Peers” category answered a particular question with a score of “3”, the report would show a range of “3” to “3”, and therefore the reader of the report would know each Peer answered with a score of 3.

    If you have any questions regarding your privacy as a reviewer or any other questions on the Real World Group privacy policy, please email info@realworld-group.com

    This policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

    Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

    Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

    Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

    You can ask us or third parties to stop sending you marketing messages at any time by emailing us at: info@realworld-group.com at any time.

    If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

    We may have to share your personal data with the parties set out below:
  • Service providers who provide IT, and system administration services

  • Professional advisers including lawyers, bankers, auditors and insurers

  • Government bodies that require us to report processing activities.

  • We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

    Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

    If we were to transfer your personal data out of the EEA, we would do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
  • We would only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

  • Where we used certain service providers, we would use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

  • If we used US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

  • If none of the above safeguards was available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

    We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

    We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

    For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

    In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

    You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

    If you wish to exercise any of the rights set out above, please email us at: info@realworld-group.com

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

    If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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